Nearly 70% of customers say what matters most in a support interaction is a satisfactory resolution, not how quickly they can ...

The IT tech company plans to use Confluent’s data stream platform to drive AI deployment and governance and analysis for ...

Agentic AI systems capable of making decisions without explicit prompts are forcing enterprises to rethink accountability.

Most recently of Nintex, Amit Mathradas has a proven record in incorporating AI into platforms ...

Analyst John Malone explains how list-price stability, discounting, lifecycle transitions and bundle restructuring really ...

The new narrative is that UCaaS is mature, Webex Meetings are in decline, and Webex Contact Center is too limited. This ...

There’s been a massive, forecasted increase in customer interactions automated by AI agents. Measuring the resultant ROI is ...

AI-enabled captioning and transcription tools are more accurate -- but persistent errors contribute to legal risks, ...

While there still is an appetite for on prem, really the biggest trend is that the market’s just drying up. A few years ago, ...

Training is essential for getting the most out of your AI investments – so get help from your AI vendors in putting together ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

The cloud platform’s growth overshadows revenue from legacy products, while self-service conversations more than doubled year ...