Five predictions that will shape the cybersecurity landscape in 2026. Several structural shifts are becoming impossible to ...

An A.I.-powered avatar platform aims to restore speech, identity and dignity for people living with ALS and paralysis.

AI-powered systems are being deployed across UAE government call centres, reducing response times by up to 90% and automating ...

The 12367 National Immigration Administration Government Service Platform will roll out French language support for its telephone hotline starting Thursday, the National Immigration Administration ...

The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...

FARx, the world’s only fused-biometrics company, has launched the latest version of its software to help organisations stay ahead of AI-powered voice fraud.

When Denny Lawrence talks about the future of HVAC troubleshooting at Comfort Systems USA, he doesn’t dodge the hard truth: “We were losing a lot of intrinsic knowledge to the ‘silver tsunami’ and ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice response (IVR) technology offers a solution that ...

Prosper AI Inc., a company building voice-enabled artificial intelligence agents purpose-built for healthcare, said today it raised $5 million in seed funding to support front- and back-office ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Welcome to the evolving world of telecommunications, where programmable voice APIs are transforming the way businesses interact with customers. These sophisticated tools offer an unprecedented level ...