Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

The seven desk booking platforms range from mid-market solutions (Archie, Deskbird) to enterprise-grade (Robin, Eptura Engage ...

Zencoder has launched Zenflow, a free desktop app that orchestrates AI coding agents with structured workflows, spec-driven ...

HighlightsAudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care ...

FARx, a Worcestershire biometrics firm, launches FARx 2.0—a new AI-driven voice fraud detection software to combat synthetic and cloned voices ...

The European airplane maker said a recent incident had shown that “intense solar radiation may corrupt data critical to the functioning of flight controls.” By Niraj Chokshi Airbus on Friday urged ...

I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

When you dial a customer service line, you’re greeted by a voice. It isn’t human, but it isn’t entirely mechanical either. It pauses, offers choices, sometimes even apologizes. This is the modern ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice response (IVR) technology offers a solution that ...

TULSA, Okla. — Tulsa firefighters will soon be part of a national push to improve emergency response and track trends in real time. A new software system called NERIS, short for National Emergency ...