Jeff Cowan shares strategies for attracting, retaining, and developing top technicians while boosting fixed-ops performance ...

It is legal to offer phone services without knowing customer names in every state, according to the founder, and a system called the "double blind armadillo" is used to separate customer billing data ...

Completing online check-in for Holland America Line is a key step before embarking on your cruise. Call for help at ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Airlines aren't always on the hook when your flight is canceled or delayed. Before you ask for compensation, ask these two ...

Catering platform Forkable swapped its restaurant photos for AI-generated images with no warning, telling its partners only ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Think restaurant pranks are harmless? Servers explain how fake tips, rigged shakers, and other stunts create real stress behind the scenes.

A Toyota dealer refused Tracey's request for a 1,100-mile break-in oil change on her 2025 RAV4. She forced their hand, but ...

Flight cancelations and delays continued into the sixth day at Cincinnati/Northern Kentucky Airport as flights are being ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Customers expect a lot, but how do we as companies react to that. Well a lot depends on what the customers expectations are in the first place and that deals a lot with how we have presented ourselves ...