Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

The family’s pillar needs someone to lean on, too, so the government is moving to follow up on a study pitching a strong telepsychiatry program for OFWs to support their mental health abroad.

The AICPA and state CPA societies are calling on the U.S. Department of Education to explicitly include accounting programs in the regulatory definition of “professional degree programs.” The ...

After leaving the U.S. Air Force, Stephanie Corral began taking classes toward a fine arts degree at the now-defunct Art ...

Truist Foundation awards more than half a million dollars in grants to scale innovative solutions to challenges experienced by often-overlooked segments of adult workforce CHARLOTTE, N.C., Nov. 13, ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

LAKE NONA, Fla. — Musicians On Call (MOC) is launching its MOC Bedside program in the Orlando area with a special event at UCF Lake Nona Hospital today at 11:00 am. In partnership with HCA Florida ...

ST. LOUIS COUNTY, Mo. – The Healing Arts Center, a decades-old massage therapy training school in St. Louis County, has shut down as of Friday afternoon. For 35 years, the Healing Arts Center trained ...

WASHINGTON — The Permanent Change of Station Joint Task Force launched a 24/7 call center today to help service members, Defense Department civilians and their families with their government moves.

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

Dramatic drop in use and issues maintaining call boxes cited for system's end. Call box system cost $350,000 to $400,000 a year. Funds will be used for other programs like free roadside assistance and ...