Chewy, Navy Federal Credit Union and ALDI lead a group of 750 companies recognized for delivering the best customer service ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Collision repair’s future “will be decided by who connects the deepest,” he wrote in one post. “Efficiency and AI are powerful … but human connection, elevated soft skills — listening with empathy, ...

The most valuable lesson I’ve taken from waitressing is understanding what people really want from an experience.

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

Explore a candid take on AI in Nigeria from a CEO who replaced a 100-person hiring plan with an AI system, saving millions ...

An excellent example is among the high-performing teams within hospitality. Front desk staff who are empowered to offer perks in real-time—like complimentary room upgrades or food and beverage ...

The markdowns started Thursday when Howards Clothes announced it was ending operations after 75 years as an anchor store in ...

National Grid will hold a series of in-person Customer Assistance Events this December. As colder weather sets in, these ...

"What we have seen from ... the second Trump administration is a strong focus on centralization and consolidation of common services," said John Marshall.