Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Search keeps shifting beneath our feet—and 2026 brings the sharpest drop yet. Since Google’s May 2024 launch, AI Overviews have exploded from ten thousand to 17 ...

Forbes contributors publish independent expert analyses and insights. Brian Mazique has covered combat sports and video games since 2011. RIYADH, SAUDI ARABIA - NOVEMBER 22: (L-R) Brian Norman Jr. is ...

Kustomer, the Intelligent customer experience platform, today announced the launch of Data Explorer, a new reporting experience that lets CX leaders ask questions in natural language and get instant ...

A Putnam County elementary school just ranked among the top five in the state for academic performance. West Teays Elementary earned the honor on the state’s Balanced Scorecard, which measures school ...

Making quality business decisions is no longer about trusting a hunch or leaning only on past experience. The real challenge for companies today is learning how to make sense of the overwhelming ...

David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, corporate and individual tax planning and preparation, and investing and retirement planning.

A ‘quiet’ revolution is underway in schools around the world. While the debates over digital learning rage on, a growing number of governments and education systems have taken a bold stance: phones ...

State Farm Arena, Atlanta - For the vacant WBA "regular" lightweight title, Gervonta Davis (23-0, 22 KOs) dropped Olympic gold medal winner and former champion Yuriorkis Gamboa (30-3, 18 KOs) three ...

The SDG 4 Scorecard dashboard is a new way of monitoring progress towards the global education goal jointly coordinated by the UNESCO Institute for Statistics and the GEM Report. Visit the dashboard.