The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Next-generation CRM solutions prioritise data security, ensuring customer trust and compliance while managing sensitive ...

The integration is available for all operators using Salsa's platform in Brazil and Latin America. Salsa and Optimove will collaborate closely with shared clients to support onboarding, activation, ...

Scowtt secures $12M to expand its predictive AI platform that turns first-party CRM data into real-time signals, boosting ...

The High Court of Jammu & Kashmir and Ladakh has dismissed a petition filed by Abdul Gani Bhat and imposed exemplary costs of ...

Conversational AI, human oversight, and MCP-driven automation are reshaping how firms manage knowledge and execute complex ...

This week, in our People in Business series, we speak to Polina Semina about career building following her incredible rise in ...

Let’s discuss five tips that help independent agents strengthen their position, improve efficiency, and keep clients coming back. Your ability to compete as an independent agent often starts with the ...

SR Technical Consultants announced today the upcoming launch of its new Strategic Reputation, Insight, & Response (SRI) Framework, set to go live on January 1, 2026. This comprehensive managed service ...

Uplatform’s Dina Kiri discusses why a holistic approach to retention, personalisation and engagement trumps short-term ...

This next year will see the knowledge management function take a direction that focuses on a more advanced and mature way of leveraging AI ...