In Bloomberg’s gift-for-mom experiment, Amazon’s Rufus was the only bot that tried to learn more before answering. It asked ...

A growing number will happily outsource much of the process to artificial intelligence ( AI ). Chatbots offer a personal ...

New artificial intelligence shopping tools are sprouting right and left just in time for the holidays, when US consumers are expected to spend a record $253 billion online. Technology companies and ...

What makes chatbots so powerful is that they can purportedly learn about us and how to talk to us. Text With Jesus, for ...

Lewis said you can typically trust an AI-powered shopping assistant on a company's official website, such as Amazon Rufus or ...

Amazon is working to ensure it stays in the top tier of the broader AI conversation. After seemingly falling behind OpenAI, ...

The European governing body cited Meta's WhatsApp Business Application Programming Interface terms, which may block third ...

In this episode of ‘Uncanny Valley,’ we bring you the news of the week, then dive into how some DOGE operatives are still at ...

Agentic, intent-based commerce is beginning to bypass search and browsing altogether, introducing a new competitive challenge ...

AI-powered shopping assistants have become a staple in online retail, making shopping easier and more convenient.

After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

When I was at Apple, we didn’t just launch the smartphone era—we built an ecosystem.