For decades, MBA programs, leadership trainings, and consultancies have told us that effective leaders share a set of “essential competencies.” You know the lists: empathy, strategic vision, humility, ...

Despite sharing many qualities, every leader is different. They come from different backgrounds and have different life experiences and personalities, too. That said, there are some universal ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

In today’s work environment, leaders need to be effective, and they need to achieve results quickly. Fortunately, these are perceptible, concrete qualities that the right type of person can understand ...

Despite all the talk about strategy, innovation and growth, one of the most undervalued assets in modern leadership is something deceptively simple: presence. Not stage presence. Not personal branding ...

Marines will no longer buckle down to learn the list of the service’s leadership traits, as an “E” for empathy was added at the end of the famous phrase used to commit them to memory. The Marine Corps ...

"Empathy has been a leadership trait of successful Marine leaders for 249 years; we put it on paper and added it to our list.” By James Clark Published Oct 24, 2024 3:27 PM EDT Generations of Marines ...