Dr. Liraz Margalit is the Customer Experience Psychologist at ClickTale. This article was co-written with Udi Zisquit. After a long day at work, people often find themselves in need of a mental break, ...

We learned in The Keys to Understanding Web Customer Engagement that the notions of web presence and customer engagement aren’t new -- but are gaining in interest as web presence expands beyond the ...

Affiliate marketers provide high-traffic advertising space on the Web to a range of organizations. It has risen in popularity along with advances in Web technologies, as marketers are able to attract ...

Talking about customer goals is the biggest mistake a website can make. That's how you lose the impatient customer. A couple of months ago we needed to find a new house cleaner. I went to lots and ...

Ever since the internet and ecommerce websites were created, the needs of the end users have been at the forefront of the mind of every IT operations professional. It’s a perfectly logical ...

YouTube rolled out a new “website visits” goal in YouTube Studio’s promotions feature. This goal allows creators to drive traffic directly to their websites while growing their channel’s audience and ...

There’s an old adage from a ‘90s sports hero, reappropriated more recently by an incompetent yet lovable paper company branch manager on TV: "You miss 100% of the shots you don't take". In other words ...

Profit warning leads retailer to take a more measured approach to web than its rivals Target Corp., under pressure after issuing a dismal profit warning for the year, is narrowing its focus and ...