inc42

What Is Net Promoter Score (NPS)? Here’s All You Need to Know

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...
CMS Wire

Net Promoter Score: Top 3 Impactful Trends

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...
Inc

What’s a Good Net Promoter Score? (Hint: It’s Not What You Might Expect)

The Promoter team got together fairly recently for a team outing — we went and saw the movie “Snowden“. If you haven’t seen it, I’d highly recommend you do. Following the movie, we all had our ...
Harvard Business Review

Where Net Promoter Score Goes Wrong

Since its introduction in Harvard Business Review, 16 years ago, the Net Promoter Score, or NPS, has become a foundational business metric. Based on a single question—On a scale of 0 to 10, how likely ...
KOIN 6

nCloud Integrators Announces a Best-in-Class Net Promoter Score® (NPS®) of 77 from Gainsight Implementation Customers

POWELL, OH, UNITED STATES, October 18, 2023 /EINPresswire.com/ -- nCoud Integrators, a leading customer experience software implementation firm and certified ...
Business Wire

GVTC Achieves Net Promoter Score of +44 With Calix Revenue EDGE Rivaling the Best Brands in the World

SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) today announced that GVTC, a regional broadband service provider (BSP) serving central Texas which Netflix ranked as its fastest provider in ...
Fast Company

Net Promoter Scores are dead—here’s a better way to understand what your customers think

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...
HousingWire

Celink awarded high net promoter score in recent customer survey

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...
Fast Company

Is the Net Promoter Score dead? Why it may be time to look beyond this metric

I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own. The Fast Company Executive Board is a private, fee-based network of influential ...
Business Wire

Limelight Networks Net Promoter Score® Increases to All Time High

TEMPE, Ariz.--(BUSINESS WIRE)--Limelight Networks, Inc. (Nasdaq: LLNW), a global leader in digital content delivery, today announced that the company’s Net Promoter Score (NPS) 1, which is a benchmark ...
Nasdaq

The Net Promoter Score era is Over. Enter the Brand Connectome

The true drivers of brand preference are hidden from view. Most current marketing approaches don’t reveal them. Companies are spending millions of dollars to understand consumer motivations but still ...