The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

New integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, a ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Wondering if Amazon offers work from home opportunities? They do! Amazon regularly hires remote workers for customer service, and these positions sometimes come with flexible schedules and competitive ...