Greg Hanover is CEO of Liveops, a top US-based virtual contact center. He's an inspired leader, driven to deliver better business outcomes. There’s no denying that customer experience (CX) has a ...

JTek Resources releases guide helping small business owners and marketing managers implement omnichannel strategies to ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

In today’s competitive business landscape, entrepreneurs constantly seek ways to enhance customer experience to drive business loyalty. Understanding and prioritizing customer needs is paramount to ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Excellent experiences are what separate thriving companies from those that fade into irrelevance. At the end of the year, your bottom line doesn’t mean much if the experiences are sub-par. In today’s ...

The importance of IT solutions in businesses of all sizes and across various industries cannot be overstated. From managing critical operations to enhancing customer experiences, technology forms the ...

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

Your guide to using insight to enhance the customer experience, and why it is essential to the survival of your business Successful marketing is all about gaining a deep understanding of customers’ ...

CAIRO--(BUSINESS WIRE)--CIB, Egypt’s leading private-sector bank, has announced a strategic partnership with Truecaller, the premier global platform for verifying contacts and blocking unwanted ...

Business leaders focused on customer experience (CX) have begun to turn their attention to agentic AI to drive impact, but many still struggle with necessary data access and a lack of confidence in ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...