An encounter of a hearing-impaired man being denied service at an Ohio Taco Bell drive-thru window was caught on video and has been widely criticized on social media.The Taco Bell employee told ...

Taco Bell is reportedly reconsidering its use of artificial intelligence to take care of its drive-thrus — and it looks like a couple of viral clips of orders gone wrong is the reason. The restaurant ...

Last year, Taco Bell made a simple bet that Alexa-like voice assistants could handle the drive-thru window. It didn’t consider whether people could handle dealing with AI. According to the Wall Street ...

In what might be one of the most easily predictable AI missteps to date, Taco Bell's recent move to replace human employees with AI to help manage drive-thru orders has gone spectacularly wrong. From ...

Fast food companies have been experimenting with integrating artificial intelligence into their restaurants, from Flippy the burger-flipping robot at White Castle to dynamic pricing at Wendy's. One ...