When I think about service culture, I am inevitably reminded of author William Bruce Cameron's wise words: “Not everything that can be counted counts, and not everything that counts can be counted.” ...

Growth is the dream for many accounting firm owners — but it's also the point where culture, service quality and identity are ...

Is your service organization operating in a way that drives revenue? For those of us who have been in the services community for 15 to 20 years or more, we’ve already lived through the classic debate ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. If you have a minute, and the nerve, let’s see exactly how ...

The Installation Management Command's Service Culture Campaign focuses on caring and engaged leadership, seen as key to developing highly effective teams capable of supporting installation senior ...

GRAFENWOEHR, Germany -- Hundreds of U.S. Army Garrison Bavaria employees from Tower and Rose Barracks gathered at the Reel Time Theater here for a garrison all-hands staff assembly July 27 to ...

Do you like your fire department’s culture? This is a rhetorical question, because culture is defined by everyone in the organization-how they see themselves in their role and what the fire department ...

More CIOs want to develop a service culture, but the transition isn't always easy. Learn more about the service culture challenges facing IT. Image: iStockphoto ...

Some of the best and most forward-thinking ideas are often brought forward by the younger generation in their workforce. When I first became a firefighter in 1985, I thought I had a clear ...

Culture is an influential part of every organization. The nature of the fire service, and the firehouse environment, presents some unique challenges when it comes to culture modification. Combine this ...

Chick-fil-A often is held up as an exemplary organization for both its dedication to service and the corporate culture behind that. Dee Ann Turner, a 30-year veteran of the Atlanta-based ...

Lots of people, including firefighters, company officers and chiefs are writing and talking about the need to change our fire service culture. Now let me state right up front that most of these folks ...