Buying kitchen appliances is no small purchase, and, generally, people want to make the best decisions possible.

PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

Karen Plaskon’s refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement.

Hundreds of Sears customers are claiming that the company's home services division is in shambles. The department, which is responsible for home repairs, is failing to fix faulty or broken appliances ...