Reducing drive-thru wait times in quick-service restaurants is a crucial aspect of enhancing customer satisfaction. Implementing strategies such as optimizing menu boards for clarity, training staff ...

After accelerating during the COVID-19 pandemic, the heavy use of restaurant drive-thrus and third-party delivery apps hasn’t waned. As a result of the continued growth, restaurant brands are ...

Nicolette is a lifestyle writer based in Brooklyn, NY. Enthusiastic and ambitious, she's excited to tackle any story — from beauty trends to hard-hitting breaking news, Nicolette brings integrity + ...

McDonald's has informed franchisees that it is ending an artificial intelligence drive-thru order taking program, a report says. In a message obtained by Restaurant Business magazine, McDonald’s USA ...