When organisations face a crisis, the instinct is to respond quickly. Statements are drafted at speed, reviewed by legal ...

Written communication is as important to business as oral communication; but, for some reason, it's often underrated. Sales professionals send an average of 36.2 emails per day and spend 31% of their ...

For four decades, an English professor at San Jose State University has run a fiction contest for a single opening sentence to "the worst of all possible novels." He has decided to retire the contest.

Most of us don’t need a scientist to tell us that the state of much business writing is often downright awful. Anyone who has spent any time in the business world has been confronted with impenetrable ...