Hundreds of five-star reviews poured in for a Salt Lake City business after its support for anti-ICE protesters last week ...

Opinion: Whether an influencer is paid to praise one product or disparage another, the legal question is the same: Are ...

After TikToker Shea Jones (@thesheajones) recommended that people avoid a certain Pilates studio because of a bad experience ...

A wedding vendor customer claimed the contract she signed prohibited her from leaving a bad review in what was likely an ...

What was once a simple signal for trust has become a place where potential customers feel like they have to keep a watchful ...

Acquiring new customers has become increasingly challenging and expensive. Customer acquisition costs have risen substantially in the last five years, and they’re still climbing. Attention is scarce, ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

A pizza store owner has gone viral with his cheeky replies to those who leave bad reviews online about his restaurant.

Negative patient reviews can feel like setbacks, especially when they overshadow the time, consistency and care invested in building your reputation. It’s natural to feel frustrated or even defensive ...

No matter how hungry you may be, there's one Chinese chain that should be avoided at all costs if you value good food and ...