Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

An interactive voice response system phone call can be just as effective as a personal nurse’s phone call for ensuring patients are adequately prepared and arrive for their endoscopy examinations, ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Get the latest federal technology news delivered to your inbox. Employed properly, empathetic, interactive voice response systems can take some load off contact center agents and augment the ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Smart IVR refers to Interactive Voice Response (IVR) ...

U.S. military pharmacies overseas are instituting an interactive, voice-response system for prescription refills, the Defense Health Agency announced recently. The transition to the new system started ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

The 12367 National Immigration Administration Government Service Platform will roll out French language support for its ...

As markets get more crowded and competition rises, businesses need to take extra measures to set themselves apart. Technology has made it easy to achieve this by making every customer interaction ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...