IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

A local call center provider is touting to the Columbus market its new, automated interactive voice response technology that allows a seamless back-and-forth transition for obtaining consumer ...

Linking Aadhaar number with mobile number has become much simpler with the introduction of a central number, bringing respite to the consumers who earlier had to visit an offline store run by their ...

Linking Aadhaar with the mobile number has become easier as the Centre on Tuesday issued a single number for Interactive Voice Response (IVR) services to facilitate the linking. It is a sigh of relief ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

We've all been there -- it's midnight and you realize you need to pay a bill, find out what time a store opens or check the status of an order. There was a time when you'd have to tie a string to your ...

– Subscriber has to call an IVR number of the telecom operator from the mobile number that needs to be verified. – Consent to proceed: A message which says “I hereby give my consent to verify my ...