Tech analyst Gartner predicts that one in 10 interactions with call center agents will be with bots within three years, thanks to advances is conversational artificial intelligence (AI), as well as ...
Gartner has just released results of a call center modernization survey of worldwide CIOs. The findings show a surprising lack of awareness of the value of the contact center in strengthening customer ...
The Gartner® report, “Peer Lessons Learned for Contact Center as a Service Solutions Implementation,” features key recommendations and expert insights to help implement contact center software ...
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