A customer service goal is a target that enables your company to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use customer service ...

I’d like to tell you the story of two employees who worked for different service providers. Both organizations are well-known and I won’t reveal their names. One of these organizations is in free-fall ...

Autoscribe, a leading developer and supplier of Laboratory Information Management Systems (LIMS), has launched a new ‘Requirements Definition’ service to help in the early stages of choosing the most ...