Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

As a marketer, you probably already know customer service is one of the most important parts of the job. In fact, according to Forrester, 90% of customer service decision makers believe that ...

Nuclear phrases: When the AI bot asks why you’re calling, say, “I need to cancel my service” or “I am returning a call.” The ...

Repeatable phrases are helpful for bringing consistency to customer conversations. They enhance your personal replies, and make providing great customer service easier, because you have just the right ...

In marketing, you see a lot of listicles that don’t live up to the adjectives in their titles. But when we saw Salesforce Canada’s post, 30 Inspiring Customer Service Quotes and 4 Key Tenets to Live ...

I was recently on hold for customer service for a big website, and the more I listened to their prerecorded messages, the more I realized that the standard customer service on-hold verbiage is weasel ...

There’s a straightforward rule of customer service–never make your customer feel like an idiot. This might seem obvious, but if you’re not careful, it’s pretty easy to send this message ...

Principles of customer service are nice, but you need to put those principles into action with everything you do and say. There are certain "magic words" that customers wants to hear from you and your ...

You can never win an argument with a customer. Even if you “win,” your company still loses. I encounter a lot of great people in my line of work. Nice people. Friendly people. Gentle people. The ...