Microsoft today is rolling out a new tool for business owners using Office 365 and Outlook called Outlook Customer Manager, a lightweight CRM for companies that need to track their customer ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

We list the best client management software, to make it simple and easy to organize your sales, quickly come to professional resolutions with clients and better manage your customer base. Client ...

Forbes contributors publish independent expert analyses and insights. Exploring Cloud, AI, Big Data and all things Digital Transformation. If customer experience is the center of digital ...

Name any part of the customer journey, like onboarding, support, retention and upselling, and it’s pretty much guaranteed that you’ll find a B2B customer management tool for it. But with so many tools ...

Tresata Inc., a provider of Hadoop-powered predictive analytics software, has announced the release of Tresata Analytics Platform 4.0, the latest upgrade to its class-leading customer intelligence ...

Sales are made or lost every day because of our ability or inability to manage customer and prospect information and contacts. Both professional and personal relationships can be strengthened when we ...

The stakes are rising in the market for customer-relationship management software. When Baan, a leader in back-office software, bought Aurum, a customer-management firm, for $250 million in mid-1997, ...