Comcast said Monday a mid-October cybersecurity incident stemming from a Citrix software vulnerability may have involved certain Xfinity customer information getting taken. The telecommunication ...

Comcast has legendarily bad customer service. The cable giant has been rocked by a series of scandals that grew out of its inability to treat customers well. These ranged from making it hard for ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...

Update: An official announcement from Comcast confirmed that it will, in fact, not be changing its corporate name, but rather branding its cable services as Xfinity. Comcast, the biggest cable ...