Companies are accelerating adoption of cloud-based messaging management as digital communication volumes exceed manual ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Customer help desk management provider Zendesk on Monday unveiled Zendesk Voice, a new feature that lets customers set up cloud-based call centers for much less money than old-school call centers.

Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Cloud computing is reshaping how industries think, from agriculture to wholesale trade. Few technological advancements have had that same level of impact. Companies of all sizes use these services to ...

Axon’s planned $625 million acquisition of Carbyne strengthens its push into 911 call-handling technology and advances the company’s broader strategy to unify emergency communications, AI and field ...

Cloud project management involves coordinating all of the different aspects of your project – from planning to collaborating to managing workflows – around a single, centralized digital space known as ...

Acquisition brings next-generation, cloud-native 911 technology into the Axon ecosystem, uniting connected devices, real-time communications, and digital evidence from call to courtroom. This ...