Scammers often pretend to be Internal Revenue Service (IRS) agents, which is successful due to most people's fear of tax-related trouble. However, the IRS never starts a case with a phone call. It ...

People who call the Internal Revenue Service — and get through — generally get "prompt, courteous and professional assistance" from IRS employees, according to a new report. The report, from the ...

Millions of taxpayers are unable to get through to live help through the Internal Revenue Service's toll-free phone lines, even when the IRS claims its average wait times are only about three minutes, ...