TwistedSifter on MSN
Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script
In this story, one teenage girl did a great job sounding natural at her call center job, but then a new supervisor told all ...
Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...
Most commonly, callers are trying to find assistance with safe and affordable housing, utility assistance, transportation, ...
The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage. Meanwhile others welcomed the prospect of clearer ...
Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...
The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback