Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

LISBON — The Columbiana County 911 Program Review Committee discussed establishing a protocol for how to dispatch automatic 911 calls from newer phones or vehicles that have crash-detection systems at ...

Apple’s iOS 18 introduces a highly anticipated feature: the ability to record and transcribe phone calls directly on your iPhone into Apple Notes. This functionality streamlines the process of ...

Karandeep Singh Oberoi is a Durham College Journalism and Mass Media graduate who joined the Android Police team in April 2024, after serving as a full-time News Writer at Canadian publication ...

Samsung is gearing up for a major software refresh with the upcoming One UI 8.5 update. Now, recent findings suggest the company is ready to introduce a critical feature that will look very familiar ...

On February 16, the Federal Communications Commission (FCC) made a significant move to combat consumers’ receipt of unwanted communications. The Telephone Consumer Protection Act (TCPA) already ...

JEFFERSON CITY, Mo. -- After an election season of automated calls and constituent complaints, senators voted Tuesday to restrict how politicians campaign. The Senate by voice vote approved a bill ...

If you are interested in learning more about how you can automate ChatGPT to make phone calls for you this quick guide will show you how. By integrating ChatGPT-4 with telephony services to enable ...

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...