Michael Sabat, founder and CEO of D.C. startup @Mssg has an important message about messaging campaigns. “I think that messaging is going to be the dominant form of communication on the phone,” Sabat ...

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While social media has become an important retail vehicle for marketing and consumer engagement, Facebook’s new API for Messenger brings a different twist to the concept of retail customer service.

The Sri Lanka’s Health Promotion Bureau (HPB) on Friday launched an automated Messenger experience, with support from Facebook and Arimac Digital, a digital product development company, to ensure that ...

Facebook is launching automated lead generation, which lets businesses qualify leads in Messenger and continue the conversation in their preferred channel. This feature is designed to be used in ...

The Facebook Messenger platform opens many doors for easier, better digital interactions by enabling businesses to embed codes in chat conversations. Businesses can now obtain user messages, translate ...

EBay is piloting Facebook’s automated messaging technology to alert shoppers when an auction for an item they have bid on is ending. The online marketplace is allowing customers to opt in to the ...

Messaging apps such as WhatsApp, Messenger from Facebook and Google Hangouts are common tools to use to connect with friends and family. But they are quickly becoming more widely adopted by B2B and ...