When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

There’s a classic tech industry joke. A jet is lost in dense fog and low on fuel. The pilot, desperate to get his bearings, winds up circling an IBM skyscraper. “Where am I?” he shouts to the ...

Customer reviews have become central to online commerce, playing a huge role in determining which products succeed or fail on Amazon and other sites. A study by Northwestern University’s Spiegel ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

Forbes contributors publish independent expert analyses and insights. Expert on Building Relentlessly Relevant Brands, Transforming Businesses and, Ideally, Moving Society Forward. In talking with one ...

Workers across the U.S. are worried that they could be replaced by AI, and a new feature story about Amazon from Fortune’s Jason Del Rey shows what those fears look like up close. The company says it ...

There's no single favorite, but the e-commerce juggernaut has a number of customers it's targeting. The company's "flywheel" strategy, by which growth drives cost savings that are returned to the ...