AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS ...

AI "teammates," faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the ...

AI “teammates,” faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the GeekWire Podcast to explain how agentic systems are reshaping how Amazon ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

Visa lists its Intelligent Commerce platform on AWS in hopes of reaching scale and streamlining the path toward agentic ...

Invent 2025!The show has seen a packed few days full of news and updates from the company. We've already had the opening ...

Collaboration integrates Harness with Kiro to accelerate how AI-built software reaches production reliably and securely ...

Visa lists Intelligent Commerce tools in AWS Marketplace as both firms team up to support AI-powered agents across payments, ...

Amazon Web Services’ new Kiro powers let AI coding assistants load specialized tools like Stripe and Figma on demand, cutting ...